Frequently Asked Questions
Everything you need to know about our premium apparel and service.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the United States takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. If you need a different size, we provide free exchanges to ensure you get the perfect fit.
How should I care for my Santa Cruz Paleo garments?
To preserve the quality of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid bleach and ironing directly on any printed graphics.
Where are your clothes manufactured?
We take pride in ethical sourcing. Our apparel is designed in California and manufactured in facilities that adhere to strict fair labor standards and sustainable production practices.
Do you offer a size guide?
Yes, a detailed size chart is available on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more athletic silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.